Frequently Asked Questions
Leasing Questions
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Our apartment homes are priced individually based on the amenities and features.
Application fees are $50 per person 18 and older occupying the apartment. You may pay these online by credit card, a small fee will apply. All application fees are nonrefundable.
Applications may be submitted through our property website, or you can stop in the office for a paper application during business hours.
Residents are responsible for water, sewage, gas, trash and electric.
Security deposits will vary depending on qualifying criteria. Standard security deposits start at $400 and may be up to one month's rent.
Rent is always due on the first and a $60 late fee is assessed on the 4th of every month (even Sundays and holidays).
You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.
Up to 2 pets, cats or dogs, are allowed. All breeds are welcome at Nemoke Trails! Pet Interview is required. Please visit our pet policy page or call for more details.
Resident Questions
Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is $1500. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.
Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.
If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 7 days, they will need to fill out an application to be added to your lease agreement.
We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
Yes, Comcast is available in all apartments and AT&T is available in select apartments.
You are allowed to use gas grills on the property with a 1-lb tank. Grills must be at least 15 away from the building when in use. We also provide charcoal grills near the picnic area.
If you are locked out during business hours, you can come to the office to be let back in your apartment. After hours, you can contact a locksmith for assistance.
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.
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Our team is always ready to answer your questions.
Testimonials
I really like living here. The staff in the office are very responsive and helpful.
- Apartment Ratings Review
Great place to live! The property is beautiful, amenities are great and maintenance requests are always taken care of quickly. Highly recommended!
- Google Review
I usually put everything I need in done as low priority work orders and they always seems to get right to it. The maintenance staff is awesome!
- Google Review
I lived at Nemoke Trails for seven years as a graduate student, and loved living here. There are a lot of other graduate students, young professionals, and young families. It’s a generally quiet community with friendly neighbors, lots of dogs, beautiful parks surrounding the complex, and a major shopping area just a mile down Marsh Rd. The office staff are friendly and accommodating, and facilities were always responsive to the few maintenance requests I had while I was here.
- Google Review
the staff is very friendly and were great with my kids and dog.
- Facebook Review
We enjoy living here so far. The office staff is very friendly and responsive. They allow large dogs (huge plus) and the complex is very quiet overall. The view from our balcony is also really nice and. Our particular unit is a little outdated and some areas could use TLC, but there is a lot of space and it
- Facebook Review
I have lived in Nemoke Trails for 6 years, and just renewed my lease for another two! Its peaceful community, surrounded by natural beauty. The office staff has always been polite, helpful and friendly, answering my questions and attending to my needs. They have created fun activities for all ages (even though I no longer have young children at home) and thoughtful acts of kindness, such as hot chocolate on your way to work on a winter morning, a snack bar, pretzel bar, just to name a few.
- Apartment Ratings Review
My husband and I moved in here immediately after our wedding. The amenities are gorgeous, the units feel spacious, and the location is really amazing!
- Google Review
We LOVE Nemoke Trails. We are going on year 4 here and love all of the things they have to offer, like the close walk to many walking trails, the heated indoor pool, and no breed restrictions on dogs!
- Google Review
Safe, quiet, beautiful grounds. Very nice, helpful staff. Family friendly. Pet friendly.
- Google Review